Terms & Conditions

THE GLAM PLAN - INDIVIDUAL BOOKING POLICY

Definitions:

Booking Ticket: A Booking Ticket is where a client's appointment details are recorded by The Glam Plan staff to ensure that we are prepared for your appointment and have discussed important details (e.g. contact details, service type, skin concerns, media consent and payment). This is kept on record for tax purposes only.

On-site: This refers to a location that is not The Glam Plan Studio where services are to be provided. (e.g. at an event location where services are required). Please see the On-Site Policy.

Respecting Our Time

We strive to provide exceptional service and dedicate our time to each client.
To ensure a smooth experience for everyone, we kindly request that clients respect the policies outlined below.

Booking & Payment

The Glam Plan will contact clients within 48 hours of receiving a booking request to confirm or adjust details, either by text message or telephone call.

Once a booking request has been accepted, The Glam Plan will request a 20% deposit, which must be paid within 24 hours via bank transfer, labelled with the client’s name as a reference.

An email containing payment details and booking confirmation will be sent once the deposit has been received.

A booking is not confirmed until the deposit has been received. The Glam Plan reserves the right to cancel a booking if payment is not made within 24 hours of confirmation.

The remaining balance is payable by cash or card at the end of the appointment.
For on-site appointments, clients must follow the first item of the On-Site Policy.
Clients will be asked to sign the Booking Ticket to confirm completion of the service and payment.

Clients are responsible for ensuring they receive booking and payment confirmations. If not received within the 24-hour period specified above, they must contact The Glam Plan.

Child Safety

While all staff are required to hold a QCT Registration, a Blue Card or a Blue Card Exemption, The Glam Plan requires that all clients under the age of 18 must be accompanied by a parent/legal guardian for the duration of the service.

Concessions

Members of the Australian Defence Force are eligible for a concession on two of The Glam Plan’s service packages — The Theatre Fairy Package and The P.A. to the Bride Package.

To secure this concession, the ADF member must present a valid ADF ID card when making payment at The Glam Plan Studio. The name and image on the card must match the client completing the payment.

As these packages are on-site services, the On-Site Policy applies.
A 20% deposit of the standard price is still required to secure the booking.

Cancellations & Changes

Clients may cancel or amend their booking up to 24 hours before the appointment.

Before 24 hours: The deposit will be refunded.
After 24 hours or failure to attend: The deposit will be forfeited.
Changes after 24 hours: The deposit is forfeited, but any remaining balance already paid will be refunded.
Changes before 24 hours: The deposit may be transferred to a new booking (within 6 months) or refunded under the Cancellation Policy.

The Glam Plan reserves the right to cancel a booking if a client breaches the Code of Conduct, Health & Hygiene Policy, On-Site Policy, or Late & Overtime Policy, or if staff illness prevents the service from being delivered.

Code of Conduct

The Glam Plan team treats all clients with respect, empathy, and professionalism, and expects the same in return.
As the Studio operates within a private residence, clients are expected to behave respectfully and appropriately at all times.

Inappropriate behavior incudes but is not limited to: physical or verbal abuse, intimidation, harassment, or refusal to follow staff instructions.

Health & Hygiene Policy

This policy sets out the health and hygiene requirements for both clients and staff.

Health

If a client appears unwell at their appointment, The Glam Plan reserves the right to cancel the service and retain the deposit.
It is the client’s responsibility to monitor their own health and manage their booking accordingly (see Cancellations & Changes).
Should a member of staff become unwell, clients will be informed as soon as possible and offered a reschedule or refund.

Hygiene

Clients must ensure personal hygiene prior to their appointment.
For hair styling services, hair must be clean and dry before arrival, as washing services are not provided.
The Glam Plan ensures all tools and products are cleaned and sanitised between clients.

If a client presents with a condition that may endanger staff or themselves (for example, open wounds, conjunctivitis, cold sores, or open and weeping acne), The Glam Plan reserves the right to refuse service and retain the deposit.

On-Site Policy

This applies to bookings that require The Glam Plan staff to attend an external location, such as events or weddings.

Clients may be required to attend a brief 10–15 minute consultation at the Studio at least 5–7 days before the booking. This ensures the Booking Ticket, payment, and event details are confirmed for a tailored experience.

Clients must provide event location addresses, parking details, maps, and expected service times within 7 days of booking -

this includes advising The Glam Plan staff of available parking arrangements, and ensuring safe and reasonable access to the location.

The Glam Plan is not responsible for clients’ belongings whilst on-site.
Employees will arrive in good time to prepare and deliver the service as scheduled.

Late & Overtime Policy

If running late, clients must contact The Glam Plan immediately by telephone.
Whilst minor delays will be accommodated where possible, significant lateness may reduce the service time available.

Late arrivals are still charged the full service fee.
If staff agree to complete the full service, an overtime levy may apply, calculated in accordance with The Glam Plan’s internal pricing guide.

Rest Breaks

In line with the Australian National Employment Standards (NES), employees are entitled to appropriate rest and meal breaks depending on hours worked.
Appointments lasting more than five hours include a meal break, which is incorporated into the service time. The Glam Plan staff will supply their own meal and will require an adequate location for such breaks. If reasonable, The Glam Plan staff may briefly leave the site of service to attain a meal, provided that they return to continue providing the service within their allocated rest break time.

Allergies, Reactions & Liability

Clients acknowledge that reactions can occur during or after services and agree that The Glam Plan is not liable for any adverse outcomes or associated costs.

Clients with known sensitivities should request a patch test prior to their appointment.
If a reaction occurs without a patch test — or even following one — The Glam Plan cannot be held responsible.

Results may vary according to individual factors such as skin or hair type, medications, underlying health conditions, or seasonal influences.

Whilst every precaution is taken to prevent staining or damage to clothing, The Glam Plan accepts no liability for such incidents.
Clients are advised to wear garments that can be easily removed or covered.

Marketing & Communication

Clients can choose whether their image may be used for social media or marketing purposes.
Consent is provided by selecting ‘Y’ on the Media Consent section of the Booking Ticket.

Clients who do not wish to be photographed must inform The Glam Plan in advance.
Only adult clients, or parents/legal guardians of minors, may give consent.
Images used for marketing are not eligible for payment, discounts, or other compensation.

By booking, clients agree to receive updates and communication relevant to their appointment.

Refunds

Refunds for eligible cancellations are processed within 7 working days to the original payment method.
Deposits forfeited due to late cancellations or non-attendance are non-refundable.

The Glam Plan collects and stores personal information solely for booking and communication purposes.
Client data will not be shared with third parties except as required by law.
All personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Partner Promotions

From time to time, The Glam Plan may collaborate with partner businesses to offer joint promotions or discounts.
These partner promotions will each have defined start and end dates and may include specific conditions such as “one use per customer” or “applicable to first-time clients only”.

Promotional offers cannot be used in conjunction with any other discounts or concession rates unless explicitly stated.
Expired promotions will not be honoured under any circumstances.
The Glam Plan reserves the right to amend, suspend, or withdraw any promotional offer at its sole discretion and without prior notice.

Current Offers: Exclusive Christmas Dance Studio Offer

Various dance studios have chosen to participate in a partnership with The Glam Plan.
Clients of these dance studios will have exclusive access to discounted pricing on the Dance and Performance services.
To redeem the offer pricing, clients must cite the Offer ID on the offer flyer, and present their flyer when attending their service booking.

Each Offer ID is only redeemable once.

Disclaimer

Whilst The Glam Plan takes every care to ensure a professional and safe service, we are not liable for any indirect, incidental, or consequential losses — including loss of income, reputation, or inconvenience — arising from delays, cancellations, or services provided.

Force Majeure

The Glam Plan is not liable for any delay or failure to perform services due to circumstances beyond reasonable control, including but not limited to natural disasters, power failures, public health emergencies, or extreme weather conditions.

Governing Law

These terms and conditions are governed by the laws of Queensland, Australia.
Any disputes shall be resolved under the exclusive jurisdiction of the Queensland courts.

Consumer Protection

Nothing in this policy limits the clients rights under the Australia Consumer Law.